Payment, shipping & taxes

Payment

You can purchase your order using Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, Shop Pay, Bancontact, iDeal or Paypal. All options are listed in checkout.

Shipping

Shipping costs will be calculated during check out when you complete your address information.

After your order has been sent out, you will receive a notification e-mail with a tracking code.These e-mails sometimes end up in your spam folder, so please take a look if you haven't received anything.If it's not there, please get in contact.

All orders are shipped with PostNL. With international shipping, it's best to track the parcel on the website of their network partner that will do the delivery, once it has arrived in country of destination. Tracking updates are more accurate there.

This network partner is usually the national mail company of your country. For example:
- U.S.A: USPS
- United Kingdom: Royal Mail
- Australia: Australian Post
- Canada: Canada Post

Unfortunately PostNL does not provide a list of network partners.
When you are not sure which company will handle your parcel, please get in contact.

Orders containing only stickers will be sent through lettermail (no tracking information).

Estimated delivery times

Your order will packaged and sent out within 4 business days.

The shipping time seems to be a bit unpredictable, mostly since the pandemic, but the estimates are:
- within the Netherlands: 1-2 business days
- within Europe: 2-5 business days
- outside of Europe : 6 business days to 2 weeks

Again, these are estimates; it may take longer. If you have any questions regarding an order having to arrive before a certain date (birthday, holiday, etc), please get in contact.

Taxes

When you’re ordering outside of the European Union, please be aware that you may receive additional export charges. Sofie does not cover any of these additional charges, you are responsible for overseas customs clearance and taxes.